 E-Mail
Problems to Crystalgreen.co.uk
Sometimes experiene problems with some email addresses due to the
‘spam’ filters that are being used by many of the service providers also
blocking genuine emails. This is especially so with Hotmail.
This means
that we will receive your order….but we may in some circumstances
have difficulty in getting back to you, especially if your email
provider is Hotmail.com or Hotmail.co.uk!
If you
have sent us an order, and completed your payment through Worldpay
or PAYPAL and have not received a confirmation
directly from us at SILVERMOON within 24 hours, this is what to do!:-
Firstly….email us on the link below to advise us of that……
silvermoon@btconnect.com
……..and
if you receive no answer from us within 24 hours.
Secondly….. ring us on the number below and let us
know. (if you are answered by the answer-phone, please try again when
the message advises you to ring, or leave a message with a contact
number on the mobile number and we will get back to you!)
01542-839221 or 0783 766 9997
It will
help if you have a second email address for us to send your reading to.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
CREDIT CARD VERIFICATION
CHANGES
We have noticed that
recently many credit/debit transactions are rejected by internet payment
systems, when in fact there is nothing wrong at all with the customers
card! we believe this is due to more stringent measures against
credit/debit card fraud being implemented generally. We have recently
ourselves experienced this, and realize how annoying and upsetting it
can be! if your card is rejected for no good reason, we suggest that you
try again with a different card, or try a phone reading from us, which
is paid thro' your 'phone account. We also suggest that you contact your
bank to see why this has happened?
We are
hoping that these problems will shortly be eliminated, and are working
hard to this end.
With
Blessings!
Silvermoon.
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